Show All Answers

1. Who do I call for problems with my water and sewer service?

Please call Public Works directly at 952-826-0375 to report water/sewer problems. 

Their regular office hours are 7 a.m. to 3:30 p.m., Monday through Friday.

To report a water or sewer emergency outside of regular office hours, please call the City Dispatcher at 952-826-1600 for after-hours water/sewer emergencies.

2. When will my street be plowed after a snow storm?

Streets will be plowed after a snow accumulation of 1.5 inches or more, drifting of snow that causes problems for travel and icy conditions that seriously affect travel. Learn more about snow plowing and priority streets.

3. When will the street be completely fixed after a winter water break?

As soon as weather permits in the spring, water main breaks are prioritized for repair.

4. There is a pothole on my street. When will it be fixed?

Service requests submitted by residents to Edina311 help us identify areas in need of a repair and provide the information needed to repair that area in our summer blacktop season. If you notice a pothole please report it to Edina311. 

5. When can I expect my street to be swept?

Residential street sweeping takes place twice a year, once in the summer and in the fall. It takes four to five weeks to get the entire City swept. Weather predicts when the operation is in full swing.

6. Fall is almost over. When will my snow stakes be installed?

Snow stakes are installed every fall generally after Halloween. They must be installed before the ground freezes or a major snowfall arrive.

7. A snow plow just left my street. Why is there a pile of snow at the end of my driveway?

Snow plows are not able to "skip" your driveway. Snow build up from plows may differ from home to home due to a variety of factors like corner lots, snow accumulation along the gutter line or distance between driveway openings.

8. When will my fire hydrant be flushed?

The Utilities Division will flush hydrants for two weeks in May and September from 8 a.m. to 6 p.m. Hydrants will be flushed on the east side of Minnesota Highway 100 the first week and on the west side the second week. Other hydrants will also be flushed throughout the year as weather and water demand allows.

9. My water bill seems high this month. Why has it increased?

Common reasons for a high water bill could be summer irrigation usage, dripping or leaky faucets, running toilets, or malfunctioning water softener.

10. I've noticed colored flags in my yard. What do they mean?

Gopher State One Call takes requests from callers who plan to do excavation work. The utility companies or a utility locating services company mark the locations of the underground utilities with corresponding paint and flags. 

• White = Proposed excavation
• Pink = Temporary survey markings
• Red = Electric power lines, cables, conduit and lighting cables
• Yellow = Gas, oil, steam, petroleum or gaseous materials
• Blue = Potable water
• Purple = Reclaimed water, irrigation and slurry lines
• Green = Sewer and Drain Lines.

11. My yard waste was not picked up. Why?

The City does not pick up brush or yard waste. Residents who have yard waste they’d like to dispose of should check with their hauler.

12. I have yard debris from a storm. If I pile it on the curb, will the City pick it up?

The City will only pick up debris after a major storm.

13. A plow hit and damaged my mailbox. Who is going to fix it?

At the homeowner’s request, the City will replace the mailbox with a standard-size, non-decorative metal mailbox and replace the support post, if necessary. Alternatively, the City will reimburse the mailbox owner $100 for the replacement of the mailbox and post.

14. Who fixes my sod or irrigation system if it gets damaged by a plow?

The City will repair plow damages with black dirt or sod each spring.

15. Can I park a dumpster or other materials/equipment on the street overnight?

City code prohibits placement of theses items on City streets overnight. For more information, please contact the Planning Department at 952-826-0369.