Utility Billing


Frequently Asked Questions

How often am I billed?
Edina water customers are billed quarterly for amounts used and recorded by their water meters. Quarterly water bills also include charges for sanitary sewer services and storm drainage

Is water billed by the quantity used?
Utility charges are based on a flat minimum charge. That minimum charge guarantees the water service and provides a minimum amount of water depending on the land use. (See the City of Edina Utility Rates.

How do I get in touch with another utility company?
Other utilities not provided by the City include:

  • Cable Television: Comcast/Xfinity is currently the only company that provides cable services in Edina. To arrange for service or report a problem, call Comcast, 612-522-2000.
  • Electricity: Xcel Energy, 800-895-4999.
  • Gas: CenterPoint Energy, 612-372-4727.
  • Telephone: CenturyLink provides basic telephone services in Edina. To arrange for residential service, call 866-963-6665. To report a problem with your home telephone service, call 877-837-5738.

What are some of the benefits of receiving my bill electronically?
It is convenient, saves time and allows you to receive bills anywhere at any time. Plus, it helps the environment.

What are some of the benefits of paying a bill online?
Paying online with a credit/debit card or electronic check gives you the flexibility to pay how and when desired, and saves you the trouble from writing and mailing a check or driving by our office. In addition, you may choose to store your information for future use.

Using the InvoiceCloud Online Utility Bill Pay

What if I can’t locate my bill?
If your bill is not showing, please double check that the right information was entered in the search criteria. For example, an exact match may be required.

Do I have to enter an email address to make a payment?
Yes, an email address is required so the payment confirmation can be delivered via email.

When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
Under “How would you like to pay” click on the drop-down box and choose EFT Check.

Will I receive a confirmation email that my bill has been paid?
Yes, you will receive a confirmation email.

How do I register?
Registering is easy and can be done when you make a payment. There are two ways you can make a payment.

  1. When you receive an email notification that your bill is ready to paid, simply click on the “View Invoice or Pay Now” button. You will be directed to Biller’s “Pay and/or View Bills Online” site, powered by InvoiceCloud.  
  2. You can go directly to the biller’s website and click on the “Pay or View your Bill” button. You will then be directed to the Biller’s “Pay and/or View Bills Online” site, powered by Invoice Cloud.

 

Do I need to register to pay a bill?
No, registration is not required for one-time payments. However, by registering you’ll be able to view prior history, set up automatic payments and store payment information, if desired.

I forgot my password, so how do I access my account?
Click on “Forgotten Password?” at the bottom of the login screen. You will need your account number and email address to retrieve your password. If you’re unable to locate this information, you may call the City of Edina at 952-826-0373.

Payment

What forms of payment can I use?
You can pay with credit or debit card or you may issue an electronic check from your bank account (checking or savings).

How will I know that my payment has been accepted?
After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment.

Can I use more than one payment method per transaction?
Yes, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

How long does it take for online payments to process?
Credit card transactions are authorized immediately and typically take 48 hours to settle. Electronic checks typically take 48 – 72 hours to settle.  

Can I tell if my payment has been posted?
Yes, simply login to your account and select “View paid or closed invoices.”

How long will my payment history be maintained?
Your payment history will be maintained for a minimum of 24 months.

Will I be able to print a copy of my bill?
Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment, but you can choose to print your bill.

How do I change my account information?
Simply log into your account and change any of your personal information under the “My Profile” tab. If you are unable to change some of your information, you may need to call the City at 952-826-0373.

Can I pay by phone?
Yes, call 844-476-3107 anytime to pay by phone.

Advanced Features

What is AutoPay?
AutoPay is a convenient option in which bills will be paid automatically each billing cycle on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay. Log in to your account and click on “AutoPay” to enroll.

Can I cancel AutoPay?
Yes, simply login to your account and click on “AutoPay.” Next select “Edit,” change the status to “No, I do not want AutoPay” and save. To modify, go into your profile and uncheck the AutoPay box that you had previously checked when you elected to opt in.

I’m signed up for AutoPay but do not see anything showing under “Upcoming Scheduled Payments.”
The AutoPay date will not appear on the home page under Upcoming Scheduled Payments. However, when on the Scheduled Payments page, AutoPay will show.

Can I set up a payment plan?
Yes, you can make installment payments on bills by using a simple self-service selection called FlexPay. You decide the number of payments, the plan start and end dates and the payment method, either credit card or electronic check. Note that each payment will incur a convenience fee.

Once your FlexPay schedule is made, you will receive an email confirmation of the schedule and then individual email reminders will be sent prior to each payment being made. You may cancel a FlexPay schedule at any time during the payment period, but only future payments will be cancelled.

How do I set up a payment plan?
Login to your account, click on “Pay my Invoices” and select the invoice to pay. Click on “Pay Selected” and on the next screen, select the option to pay with FlexPay and click on “Proceed to Checkout.” Add or select your payment method and Continue. Select the dates for the first and last payment and the number of payments and click on Create Schedule. Review your information and click on Schedule Payments.

What are scheduled payments?
Scheduled payments are individual payments that are scheduled for a specific date prior to the bill due date. Scheduled payments can be changed if it is before the date scheduled.

What is the difference between AutoPay and a scheduled payment?
AutoPay is an automated process which pays your balance in full each billing cycle on the due date. Scheduled payments are manually entered by you for the date you choose.

What if I already have AutoPay set up with my bank?
You will want to contact your bank and cancel your automated bank draft before the payment is due and then you can choose to enroll in AutoPay or Recurring Scheduled Payments using a credit/debit card or bank account through our online payment portal.

If I sign up to go paperless, how will I receive my bills?
You will receive an email notification each time a new bill is ready for you to view and pay. Email notifications go to the email address used when you registered. A courtesy email address may be added if you wish to send notifications to an additional email address.

Can I start receiving paper bills again?
Yes, simply login and click on “Paperless,” then select “No” and save your changes.

What is Account Linking?
Account Linking means that payers can link multiple accounts and view and pay all open bills with a single transaction. When registering bills under the same email address, payers are given the option to link the related accounts within the service.

Multiple first email notifications scheduled for the same day, including for different bill types, are grouped into one email rather than sent separately. Payment receipts are sent individually. Editing account information such as changing an email or password will go across all linked accounts, however, changing settings such as AutoPay or paperless is only for the accessed account.

Security

Is my information secure?
Invoice Cloud uses the highest standards in Internet security. Account information displayed within the customer and biller portals is truncated to protect confidential data. Any information retained is not shared with third parties.

Is my credit card and checking account information safe when I pay online?
Absolutely. Invoice Cloud will safely store your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even the biller does not see your complete account information.

Getting Help

Who do I contact with questions about my bill or if I’m having trouble using the online system?
Please contact us at 952-826-0373 and we will do our best to assist you.

I accidentally deleted my current email notification, what should I do?
If you are registered, you can login to the online payment portal to view your bill.

Please call the Finance Department at 952-806-0373 for more information.

For emergency water or sewer service 7 a.m. to 3:30 p.m. Monday through Friday, call 952-826-0375. For emergency water or sewer service after hours, call 952-826-1600.

Finance Department

4801 W. 50th St.
Edina, MN 55424

Mail@EdinaMN.gov

Utility billing questions: 952-826-0373

Pay your utility bill by phone: 844-476-3107

Hours:
Monday - Friday
8 a.m. - 4:30 p.m.

© 2017 City Of Edina, Minnesota