Call Statistics

The Edina Communications Center receives thousands of calls every year, nearly 107,885 in 2016.

Those calls involve collection and assessment of information, specialized computer entry, radio communication and records follow-up by a dispatcher. It is a complex, multi-tasking process, often occurring when a caller is in a crisis situation and/or unable to communicate clearly.

Help us use our public safety resources efficiently by reducing 9-1-1 misdials. In 2014, our dispatchers investigated 4,288 hang-up 9-1-1 calls; the majority are misdials or kids playing with the phone. When 9-1-1 is dialed, the call goes through, even if you hang-up prior to the call ringing, so if you accidentally call 9-1-1, do not hang up. Stay on the line and advise the dispatcher you misdialed. 9-1-1 hang-up calls require the dispatcher to call you back and, if the dispatcher is unable to make contact, a police officer is sent to investigate the call. In a misdial, the officer is not available for actual emergencies for several minutes.

Please monitor children around the phone at home and use the keypad lock feature on your cell phone to prevent it from accidentally dialing 9-1-1 while in a pocket or purse.

In addition to public safety services, the Communications Center is also the City’s after-hours contact for all other services, such as emergency water, sewer or other Public Works problems. Call 952-826-1600 for those concerns. 

© 2017 City Of Edina, Minnesota